“Work at home call center jobs near me,” that’s a search term you may have made queries to every so often.
If that’s the case, then let’s show you a list of jobs that are hiring now even if you have no full-time experience.
The goal is to ensure you can become an MTN, Glo, Etisalat, Jumia, and any other call center agent you wish to become.
It’s the same if you’re out to get employed in your given location including Lagos, Abuja, Portharcourt, Delta, etc.
Ready? Let’s begin.
Who are Call Center Agents?
Call center agents are individuals that work in a telephone call center.
Their duty is to receive calls from customers in regards to a product or service.
These agents may also call customers to ascertain their level of satisfaction from using company’s product or service.
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On the other hand, call center agents work in a cubicle or workstation.
And they input the customer’s information in a specialized database.
Over and above that, teams are formed among call center agents and the size of the team may be determined by the size of the call center.
A team is overseen by a team leader who, in turn, is overseen by the center director or manager.
How to Become a Call Center Agent in Nigeria
Here’s an outline on how to become a call center agent in Nigeria:
Whether you have an experience or not, or you have an entry-level requirement, English is a pre-requisite to becoming a call center agent in Nigeria as with several other countries.
English is the West African country’s official language.
As such, most people who call the center would want to interact with you in English.
This, therefore, makes it important for you to be fluent in English to give you an edge over other applicants.
Getting your first degree is a prerequisite to apply for a call center job in Nigeria.
Much more, some companies may require a degree in a specific field to ensure that you have been professionally trained with the necessary skill.
On the other hand, there are companies that would only need your degree, before taking the extra step of setting up training for you.
This means that if you had studied unrelated courses but still have an interest in getting one of the best center jobs, it is entirely possible.
It’s much easier to find call center agent job vacancies online compared to searching offline.
For this reason, carry out a search using terms like ‘home-based call center jobs near me,’ call center jobs near me part-time,’ or even ‘bank call center jobs near me’ etc.
These terms will help you to find potential companies that are willing to hire.
Another way to go around it is to submit applications to companies that may need to employ the service of a call center agent.
You can take the extra step to convince a small business owner why they need a call center agent, and who knows, you would’ve created an opportunity for yourself.
Characteristics of a Good Call Center Agent
For you to become a good call center agent and receive good reviews from your callers, you need to have the following characteristics:
Be an Attentive Listener
So you’ve found a call center job near you, and that’s a good thing.
But it’s more important for you to listen more than you speak.
Listening ensures that you get the customer’s problems and even understand them.
Therefore, develop an attitude of listening to your customers when they call.
Customers may tend to be upset when they call the center, and it’s your duty to stay calm, listen, and try to understand them.
There are a lot of reasons why they may be upset especially if they are dissatisfied with the product or service.
Therefore, let the customer vent and speak calmly to them instead of picking an offense.
Redirect to the Right Agent
While there are high expectations that you must have the right solution for every problem the customer brings, it is important not to proffer the wrong solution.
As such, do not make guesses or assume when you’re not certain about the solution you’re dishing out.
What this does is to impact on the company’s reputation negatively and leave the customer dissatisfied.
Accordingly, redirect customers to another agent that is in a better position to answer their queries and offer a solution.
You’ll need to speak clearly to customers and at the same time, operate the computer to check information pertaining to their queries.
As such, it is needful to be smart and be able to multitask seamlessly.
It is also worth noting that you’ll need to operate fast so you don’t keep the customer waiting all day.
And given that the customer is charged for these calls, they may not take it so well if they’re kept waiting too long.
Call Center Agent Tasks
As a call center agent, your task will include the following:
- Speak with customers on the phone, take their orders, answer queries, and any complaints they may have.
- Make outbound calls to win customers and bring in more sales.
- Call customers to check if their problems have been totally resolved.
- Document the outcomes of these calls and the measures that were taken to solve them.
- Update the customer file and database.
Call Center Agent Salary in Nigeria
The call center agent salary in Nigeria varies, however, you can get a good understanding of how much you’ll likely get paid.
According to Payscale.com, the average salary of a call center agent in Nigeria is ₦660,000.
Mysalaryscale, however, notes that the average salary is around ₦68,000. And this salary estimate was made using the income of 52 people working in these centers.
Needless to say, this pay may be higher or lesser depending on the company you’re working for.
In your quest to get “call center jobs near me,” you’ll find a list of characteristics you need to have to ensure you’re in the best position to be taken.
You also get to know how much you can potentially get paid as a call center agent in Nigeria.
Therefore, if you’re looking for a job of this nature, keep these tips at your fingertips and you’ll be able to land a good call center job.